I'm trying to figure out how to remotely assist a user in resetting their PC to factory settings, completely wiping any company data. We've had an employee leave, and we need this computer to be restored to its original state for them. I've attempted to use Windows' built-in feature from the boot menu, but it still leaves the Active Directory connection intact, even if I choose online installation. What's the best way to guide the user through this process? Is there a step I'm missing here? If all else fails, I plan to create a Windows USB with their help to reinstall Windows 11.
4 Answers
If you're using Intune, wiping it from there would be easy. But since you're on local AD, just make sure to clear it from the domain first before a reset. Otherwise, you might be stuck with that login screen again.
It sounds like you might not have the best MDM setup. If you can, try to remote in and remove the machine from Active Directory before resetting. That should solve your issue with the AD connection.
You're right! I didn't consider that. I'll make sure to remove it from the domain first before using the factory reset feature.
I really think you should reconsider letting the employee take the computer. It's risky without being able to verify that all the company data is fully wiped. Ideally, you'd want to re-image it yourself.
You might want to guide them through the reset manually. They'll need local admin rights to follow these steps: Go to Settings, search for 'reset', click 'reset this PC', and choose 'remove everything'. It takes a while, but it should do the trick!
Unfortunately, we don't have Intune. I guess I'm stuck with the built-in options then.