I've suddenly encountered an error on my Windows 11 laptop that says, 'We can't sign in to your account.' I'm prompted to sign out and sign in again, but that hasn't helped. My settings like wallpapers, shortcuts, and taskbar configurations have disappeared, and any changes I make revert back to defaults upon restarting. I'm using an MSI GF63 THIN.
3 Answers
Have you tried resetting your password? If you're using a Microsoft account, make sure you reset that and see if it helps you sign in properly.
Here's what the message looks like: [image link]. It might help you identify if you're getting the same error. It often shows up when there's an issue with your account settings.
One likely cause of this issue might be a corrupted user profile. You could try creating a new user profile. Log in as an administrator, then navigate to c:/users/old profile and copy your files to c:/users/newprofile. Just be careful not to copy the registry files from ntusers.dat.
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