I recently got a pop-up from Symantec Endpoint Protection saying it detected a trojan within its own files. When I checked the quarantine folder, I noticed it had an overwhelming 150,000 files and 75,000 folders, taking up about 66.9 gigabytes on my disk. I tried to delete this folder, but it asked for system permission, which I was granted at first, but then it said the permission was canceled. I also attempted to use LockHunter to delete the files, but due to the folder's size, I couldn't select individual files, and my computer froze. Should I go ahead and delete these files, or is it better to leave them quarantined? Is this kind of situation normal? The files have names like 00A0062 and end with .vbn.
1 Answer
You actually don't need to worry about deleting those files manually. You can clear out the quarantined files directly using Symantec. Just follow this link for the steps: [How to delete quarantined items from Symantec](https://knowledge.broadcom.com/external/article/151678/how-to-delete-quarantined-items-from-the.html).
I tried deleting from Symantec too, but the app crashed when I attempted to delete one file. Any tips if that happens?