I'm in a bit of a pickle! I mistakenly configured my MacBook specs and, after calling Apple support, I found out my order has already shipped. I got the free AirPods with the back to school promotion (they're even engraved, which I hear could complicate things).
I'm planning to return both the MacBook and the AirPods to rebuy under the same promotion, but the support rep mentioned I should just return the MacBook and keep the AirPods. However, I'm worried that if I do this, my refund might be lower since they might deduct the AirPods' value from it. Plus, when I buy the MacBook again and choose to "opt out" of the AirPods, will that actually work? What's my best course of action here?
5 Answers
Honestly, I recommend just heading into an Apple Store. They can usually sort things out much better than through the online support. Plus, you might get clearer answers on what to do with your returns and promotions.
That’s really odd—the support person told you not to return the AirPods? Just ignore that advice and stick with returning both. You need the full refund to rebuy properly.
If you want to make sure everything is right, I'd say return both the MacBook and the AirPods. That way, you’ll get a full refund without any worries about the engraving or any deductions when you reorder.
Yeah, definitely return both. If you don’t, it could impact your refund amount since they might consider the AirPods in the total refund. It’s designed to prevent people from taking advantage of the promo.
Just a heads up, engraved items are generally not returnable. Keep that in mind if you're thinking about sending them back!
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