I've recently submitted a quota increase request that has now extended into its third week, which is quite an unexpected delay for me. Historically, we've never seen these requests take longer than three days. Although the support team has been responsive and apologetic about the situation, it's still frustrating. Just to clarify, this request was made through a paid support account, so I'm wondering if there's a standard service level agreement (SLA) for these kinds of requests?
3 Answers
I've noticed that AWS support has really struggled lately. Do you happen to have a Technical Account Manager (TAM) on your side? They might be able to help speed things up.
Sorry to hear about your delay! I can't give you specific details, but if you provide your case ID privately, we could investigate further. Just PM me!
It probably varies by the specific quota and how much you’re spending. For us, most quota increases happen in real-time—sometimes even before the systems fully register the applied changes.
Thanks for the offer! It's in progress already, but I appreciate the assistance.