I'm working on a SaaS project for a client, and I'm unsure whether I should implement a fixed monthly fee or bill by the hour for regular updates and bug fixes, especially during emergencies. What do others in the industry typically do in this situation?
7 Answers
The general standard is a fixed monthly fee. Depending on complexity, I suggest not going below $500 a month. This covers routine maintenance and scheduled updates while allowing clients to better budget for costs.
A fixed monthly fee is a solid choice for routine updates like security patches. For urgent bug fixes, I recommend charging hourly. It’s important to establish a staging environment for client testing before they accept the final product, which can make things smoother in the long run.
Thank you! I appreciate the advice!
You could charge 15-25% of the original project cost each year for maintenance. If the code needs significant attention initially, consider a higher starting fee to account for that cleaning up process in the beginning.
I go for a combination of a small retainer plus hourly work. The retainer covers things like dependency updates, quick monitoring, and defined response times for production issues. Any new features or significant changes are then billed hourly. Pricing can vary, but I like to charge 15 to 25 percent of the original project cost annually, paid monthly.
I suggest setting up a retainer based on your average hours spent on his project. You can charge a base fee and then bill extra for hours beyond that—a flexible approach that keeps both parties clear on expectations.
Yes, something like $500 a month for a set number of maintenance hours would work well. Any additional time can be charged at your usual rates, which sounds like a solid plan.
Fixed retainers tend to work best. Charging by the hour for bug fixes can create tension, as clients often hesitate to communicate when they fear costs will rise. I typically set a flat rate between $300-$500 per month for a SaaS project, with defined hours included and anything extra billed at a set rate. This lets you manage your time better as well!
Fixed price maintenance is also a viable option; I suggest something around $520 a month for simple applications.

Thanks, that's really useful!