I'm encountering a Blue Screen of Death (BSOD) every time I try to launch any games from Hoyo-Verse like Genshin Impact, Honkai Star Rail, or Zenless Zone Zero. The error reads "SYSTEM_SERVICE_EXCEPTION" and this happens consistently without any clear reason. It seems like I'm only able to launch these games successfully every now and then after restarting my system due to the BSOD. My setup includes a CPU: 9800X3D, RAM: LEXAR 32GB ARES DDR5 6000MT C30 (with XMP off), GPU: PNY 5080, on an MSI MAG X670E TOMAHAWK WF motherboard, and I'm running Windows 10. I've attempted several troubleshooting steps such as running MemTest86 (which passed), rolling back drivers, repairing game files, and using various system scans, all without any issues found. What could be causing this problem and how can I fix it?
3 Answers
You might want to start by checking for dump files that can help pinpoint the BSOD issues. If you can boot into Windows normally or via Safe Mode, check the C:WindowsMinidump folder for any crash logs. If you find any, zip the folder and upload it to a file-sharing site like Mediafire or Catbox. Multiple dump files are better for analysis; if you're not seeing many, try setting the dump type to Small Memory Dump as per the guide linked. It’ll help in getting a clearer picture of the issue.
Glad to help if you run into trouble doing this!
From the BSOD analysis, it seems like you might be hitting some random breakpoints which often point to hardware issues, especially with the CPU. Try to update your BIOS since it's outdated, and keep an eye on your CPU temperatures using a tool like OCCT. High temps could lead to instability when running games, so make sure your CPU cooling is up to par.
Looks like your BSOD might be connected to a problematic Nvidia driver. You mentioned you're on driver version 572.83, which could be causing issues. Consider updating to the latest drivers and make sure that after you update your BIOS, you also update the chipset drivers for the best performance. I found that this can sometimes resolve issues with gaming crashes!
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