I'm a student working on a final project that involves AWS Ground Station, and I came across a hiccup while trying to onboard a satellite. I found an old email address, [email protected], that supposedly was used for this purpose, but when I reached out, I was told that mailbox is no longer actively monitored and was directed to open a support case. My main concern is whether I really need to pay for that support case just to get NOAA 20 onboarded. Is there a better way to get this sorted out? Has anyone else faced similar issues with outdated contact info?
1 Answer
You should definitely try contacting AWS support through their customer service chat. It's free and often more reliable than email. I had a similar situation, and they were able to help me without charging for a support case.
I've opened a web case, but I will give the chat a shot too and see how that goes. Thanks for the tip!