I'm currently working as a DevOps engineer for a company where I used to run the IT department, but I'm now under new IT management. I've been running into significant issues with their excessively restrictive policies that delay my work. I keep having to request permissions for essential tasks only to be met with vague responses like, "that's the IT Operations department's domain." This often leads to frustrating waits and confusion. For instance, I lack read-only access to a critical file share, which affects my ability to adhere to company policy for archiving important builds. Given that the company is in the midst of a major crisis that I've been involved with, these issues have caused delays in resolving critical problems. I'm considering requesting a meeting with the IT manager to address these challenges directly, but I want to strategize the best approach to communicate that his policies are hindering productivity. What's the best way to address this situation?
1 Answer
As a contractor, your access should be tailored to help you perform your job effectively. If you're hitting a wall with these permissions, don’t hesitate to escalate it to a higher manager or project lead as soon as you can. There could be reasons for their hesitance, like fears of outsourcing or unnecessary bottlenecks in processes, but it's crucial for the work to flow smoothly, especially during a crisis.
Do you think I should initially discuss these issues with the IT manager first, or just go straight to the higher-ups?