Hey everyone,
I'm in a bit of a bind here. My phone was snatched from me during a night out, and while I managed to report it to the police and recover the stolen money from my accounts, my claim with AIG was denied. They said the 'Find My' feature wasn't enabled when I reported the theft, but I marked the iPhone as lost just 30 minutes after it was taken and have the email receipts to prove it. After I appealed their decision, I received an email stating that my iPhone has now been erased. I thought that meant 'Find My' was never turned off, but I'm worried about the outcome of my appeal. What are my chances of getting my claim accepted now, and is there anything else I can do to strengthen my case? Thanks for your help!
3 Answers
It seems like a tricky situation since you didn't intend to erase the phone, which might have affected your claim. Generally, it's better to put a stolen phone in 'lost' mode, but since you have documentation showing 'Find My' was on when you filed your claim, you might still have a chance. Just ensure all your evidence like timelines and emails is organized for AIG. Good luck!
Honestly, their denials often hinge on technicalities. If 'Find My' was enabled during your claim, that should count for something. Just keep all the records and emails; they could help sway the situation in your favor. Don't hesitate to escalate to the ombudsman if it doesn't work out! You deserve to have this resolved.
It's definitely worth pursuing since you've got evidence that 'Find My' was on. Make sure you communicate clearly with AIG and provide all the proof you can. Sometimes claims get rejected just because companies don't want to pay, but persistence can pay off. Hope you get a fair resolution!
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