We have a C-level executive currently in China, and unfortunately, we lost contact with them a few days ago. Initially, they were able to use Teams without any issues, but they lost access to all Microsoft systems shortly after arriving. We set up WeChat for communication using an internal messaging app, but after a day, they seem to have lost access to that too. There's been talk that they were banned from WeChat, but we're not entirely sure how that information got to us. They're expected to return soon, and this situation is critical as we have urgent payroll communications that are now delayed. We're based in the US, and I'm looking for suggestions on how to keep communication open during future trips like this.
4 Answers
I’ve heard great things about eSIMs for international travel; they can bypass some of the local restrictions. If you get them set up before the trip, they might not have to rely on uncertain hotel connections when out and about. Just make sure they can get a good connection wherever they are in China!
It's a hassle for sure, but sometimes things like the Great Firewall can block VPNs or communication tools unexpectedly. As a precaution, getting them a burner phone specifically for travel could cover some bases. Also, consider using services that work around restrictions, like a reliable VPN configured before their trip.
Totally! Staying ahead with a good VPN that’s known to work in China can really help with those connectivity issues. Plus, it's best to check your apps and systems for any other restrictions before the trip.
This is a classic case showing the need for business continuity planning. What if something happened that delayed your executive's return? It’s important that no single point of contact can halt critical business operations. Look into establishing multiple channels for communication and decisions in advance.
Exactly! Having a plan for those unexpected situations sounds like a smart move, and ensures that business doesn’t come to a standstill.
It sounds like you've hit a common issue with international travel, especially in places like China where network access can be tricky. First off, it's crucial to equip your C-level executive with a local SIM card or a US roaming plan that’s compatible with international networks. That way, they can stay connected without having to rely on hotel Wi-Fi or apps that may be restricted.
I agree! A US-based SIM with roaming should work well. Just make sure they don’t leave their primary phone at home; having a backup device on hand is always a smart move.
Great advice! eSIMs usually provide reliable access and keep communication steady, especially in major cities.