I recently contacted Apple Support to inquire about the free Apple Care+ battery replacement program. They mentioned that I need to have below 79% battery life to qualify for a free replacement, but I'm currently at 80%. The support agent offered an express replacement instead, which got me worried. I don't want to end up without my phone and have to pay €500 for a new one when a simple battery replacement would suffice. Can someone clarify whether my 80% battery is eligible for a free express replacement?
3 Answers
With the express replacement, they do put a hold on your card for €500 until they get your old phone back. But don’t worry too much about the percentage; as long as your phone isn’t damaged, that’s usually okay. They mainly want the old device back to check for any accidental damage.
Just a heads up: Apple needs to see that your battery has actually failed a diagnostic test to cover a replacement under warranty. Sometimes, just being at 80% battery can disqualify you, so make sure to mention any issues you’re facing that could fall under their warranty.
It sounds like you should definitely double-check with Apple. If you're asking for an express replacement, they might not charge you for the battery issue as long as the phone is in good condition. Just make it clear that you want to ensure everything's covered.
I heard that if they find any defects that aren't covered by Apple Care+ (like having 80% battery life), they could charge. Just be sure to clarify your situation!