I'm having a strange issue with our Intune and Autopilot managed Windows devices. When a new user logs in and tries to use Teams or the camera app, the system prompts them with a dialog asking if they allow the app to access the camera. They can hit 'yes' and it works fine, but if they accidentally hit 'no', the camera access gets turned off. The big problem is that they can't go into the Windows privacy settings to change the permission because that section is hidden. If you search for camera settings, Windows will show some results, but clicking on them doesn't lead anywhere useful. We've reached out to Microsoft support twice, but haven't gotten any helpful solutions. Just to clarify, we don't have any Intune policies explicitly disabling the camera, so something else must be preventing the camera app's permission settings from being visible. Any ideas?
2 Answers
Is your goal to ensure that the camera is always allowed? Just curious, because if that's the case, you might want to adjust the policies to make it more user-friendly. Having a balance between user choice and admin control is key, right? But yes, if users can’t go back to change permissions after hitting 'no', that's frustrating.
It sounds like a Privacy CSP or a Settings Catalog policy might be at play here, which is hiding the Camera privacy settings rather than fully disabling the camera. You should check a couple of things in Intune: under Privacy settings, look for options like 'Let Windows apps access the camera' and 'Hide specific Settings pages'. The Camera settings page could be hidden using `Settings/PageVisibilityList`. Even if the camera is technically allowed, if the settings page is hidden, that would cause the behavior you’re seeing. A quick test is to sign into a device that isn’t assigned your main configuration profiles – if the Camera settings page shows up normally there, it's definitely a policy issue. If you're up for it, you can export the assigned configurations as JSON and search for keywords like `camera` or `pagevisibility`. Good luck!
That's super helpful, thanks! I'll definitely check those settings out.
Exactly, we want users to have the option to change it back easily.