Hey everyone! I recently worked on a web design project for a client who had their domain hosted on Wix. We transferred their domain over to Squarespace, and now their Outlook email is acting up. Before the transfer, I double-checked with Wix to confirm they weren't hosting their email too. Is there any reason why the domain transfer would affect their Outlook email? I'd really appreciate prompt help since their email is down right now.
1 Answer
When you transfer a domain, it can definitely impact your email services. Even though they're using Outlook, the email still relies on DNS settings like MX records tied to the domain host. When you moved from Wix to Squarespace, those DNS settings probably didn’t transfer over automatically, which is why your email is having issues. You'll need to manually re-enter the Outlook email's DNS records—like MX and SPF—into Squarespace's settings. You can typically find these records from Microsoft or from the previous setup on Wix. Once you update the records, it should fix the email problems, but keep in mind it may take some time for changes to take effect.
Makes sense. Thanks a ton!