I'm dealing with some serious issues on my ROG ASUS laptop, which has a GeForce RTX 4070 and an Intel Core i9-14900K, along with 32GB of RAM. Lately, I've been experiencing frequent crashes across multiple games, Discord, and even browsers. While playing Overwatch 2, I spotted an error report that read 'EXCEPTION_INTERNAL_ERROR 0x00000000e1d04602 0x0000000000000303'. Additionally, I've encountered BSODs related to vgk.sys, showing 'SYSTEM_THREAD_EXCEPTION_NOT_HANDLED 0x1000007e', and ntoskrnl.exe, presenting a 'PAGE_FAULT_IN_NONPAGED_AREA 0x00000050'. I've attempted to update my Windows to version 24H2, but the update KB5066835 26100.6899 fails every time. My BIOS is reportedly up to date, checked by my school's tech support, and my NVIDIA drivers are at version 581.42. I'm hesitant to update them further because I don't play the games those versions support. I could really use some guidance on diagnosing and fixing these issues as I just bought this laptop a year ago.
3 Answers
From my experience, memory issues often cause these kinds of crashes, and BSODs don't always identify the root problem accurately. Make sure nothing in your system is overclocked or undervolted, as that can lead to instability. Testing your RAM by trying one stick at a time may help reveal if one of them is faulty. Additionally, if you keep getting crashes across various games and applications, it could also indicate a potential issue with the CPU.
I took a look at your dump files. One of the Overwatch ones didn't show much—just an exception, but the other pointed to an issue with the NVIDIA driver. Moreover, most of your BSODs seem related to Vanguard, which is Riot's anti-cheat software. Sometimes, the anti-cheat can flag memory issues that aren't directly related to your hardware. I suggest reinstalling Vanguard. Also, check for any RAM issues by testing each stick individually!
It sounds like a tricky situation! First off, you should gather the dump files, which can provide crucial insights into your BSODs. Try accessing your C:WindowsMinidump folder to look for any files there. If you find any, zip them up and share them through a reliable file-sharing service. Check out some guides online to set your dump type to Small Memory Dump for better diagnostics. Getting those files will help us pinpoint the problem better!
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