We're in a tough spot and really need help! It seems we've been locked out of our organization's account because the person who set it up has left the company. Unfortunately, they were also responsible for our billing, and we didn't notice a few missed payments. Now, our services are down, and we can't log in to sort it out either.
We've submitted a ticket, but we haven't received any response yet. I'm wondering if it would be a good idea to create a new account with premium support and then have them help us recover our original account. Any advice would be greatly appreciated!
2 Answers
Hey! Sorry you're going through this. Once you contact support, they usually reach out quickly to sort issues like these, so keep your eyes peeled for their emails. Just make sure to check your spam folder too, in case any replies end up there!
Creating a new account might work, but it’s usually best to focus on recovering the old one if possible. Good luck!
It sounds like a classic oversight, but it's a bummer you can't access your email to recover everything. Still, once you get through to support, they should have options for you. Just hang in there!
Yeah, it really is a sucky situation. Hope it gets resolved quickly for you!
Thanks for the tip! I will keep an eye out, even in spam. Fingers crossed they can help us!