I'm currently developing a platform that needs a simple support form in React. I'm on the lookout for a free ticketing system that has an API, allowing me to create tickets and receive notifications about them. I'm not looking for anything complicated since all issues will be managed manually afterwards. Can anyone recommend a solution that fits these requirements? Thanks!
4 Answers
While it's not free, if you find yourself with a budget later, Deskpro has a solid API that lets you create tickets and send notifications in various ways.
What platform do you want notifications on? Some systems have webhooks to make this really simple. I set mine up on Discord and Fluxer with a bot that sends alerts.
Have you checked out Zammad? It could work well for your needs.
Featurebase might be what you're looking for! You can create and manage tickets through their API, and it supports creating tickets, updating them, and replying. Plus, it offers a widget you can embed later if you decide to move away from your own form.
I'm open to any notification method like push notifications or email. It's just for a side project, so I only need basic ticketing for now.