Hey everyone, I've just started working at a new company with around 50 endpoints, one server, and roughly 10TB of data. We're planning on transitioning away from our managed service provider (MSP) by next month. The MSP currently uses NinjaOne for remote monitoring and management (RMM) along with backup, and they also have Huntress for endpoint detection and response (EDR). I've been given admin access, so I'm reviewing everything as we prepare for the switch.
I've explored a few options so far: MSP360 looks interesting because of its pricing, Datto offers a comprehensive RMM and backup solution, and Atera seemed good during the demo, although I'd need to find additional tools for backup.
My main objectives include implementing RMM tools for patching, remote access, and automation, along with reliable backup solutions for both the server and endpoints. I'd prefer to minimize the number of different vendors and applications we use.
Here are some concerns I have: Datto seems robust but I'm wary due to Kaseya's ownership; MSP360 appears cost-effective but may require a DIY approach; and Atera seems user-friendly but might lack power.
I'd love to hear from anyone with experience in a similar internal IT setup. Specifically, I have a few questions:
1. What RMM and backup solutions are you using?
2. Is Datto still a solid option despite concerns about Kaseya?
3. How has your experience been with MSP360 in terms of reliability and restore processes?
4. Would you advise keeping NinjaOne but replacing the MSP layer?
I really appreciate any real-world experiences you can share – especially from those working in-house, not MSPs!
5 Answers
I've used NinjaOne with its ticketing module and it worked great for our internal operations. I've also dealt with Zoho, and let me tell you, their model was a nightmare. I'd definitely stick to more reliable options like NinjaOne or even Kaseya if you're comfortable with their offerings.
I would definitely suggest Kaseya for all-in-one needs. Sure, there are concerns about Kaseya, but their products are quite good when compared to trying to stitch everything together from different providers. If possible, get a demo to see how it fits your needs.
If you're on a tight budget, check out Action1; it offers basic RMM and patch management for free for the first 200 endpoints. For backup, Veeam is solid and now offers cloud storage solutions. A good file server setup can save you costs too! Make sure you have solid restore plans in place.
From my experience, if you have a larger budget then Kaseya is very solid. The integration they have between their products, especially with AutoTask and Datto, is really beneficial for jumping from tickets to remote support. However, the learning curve can be steep, so be prepared for a bit of a setup process. For smaller budgets, NinjaOne is fantastic for RMM alone, though its ticketing system could use some work. I've had clients switch to other solutions just for better ticketing options, but NinjaOne's automation is fast and user-friendly so I still recommend it for RMM.
If you're set on going in-house, just remember that a skilled MSP provides a ton of value that you may not recognize now. They've got the expertise and insights from handling various environments. If you haven't managed IT before, it could be worth re-evaluating why you want to leave your current MSP—maybe just try to find a better one?
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