Hey everyone, I'm reaching out again about a frustrating issue with M365 apps like Teams, OneDrive, Edge, and the new Outlook, Word, and Excel—these apps keep closing on their own without any warning. I couldn't pin it down before, but I thought it might've had something to do with the M365 cloud update. However, a Microsoft rep confirmed that this update only affects apps using Click-to-Run, and since I've been on the monthly enterprise channel, that didn't seem like the cause since it kept happening at least once a week.
Just this week, it finally happened on my work laptop, and I did some digging. It seems that updates to the AppX package, particularly the New Outlook app (olk.exe), may be the trigger. I noticed that when all the apps crashed, the folder for Outlook had a modified timestamp indicating an update was applied right then. Not only does New Outlook restart, but it seems to crash other M365 apps too—Edge even reported it closed unexpectedly.
To try and solve this, I set a Group Policy Object to block auto-updates from the Microsoft Store. I want to monitor it this week and see if that stops the crashing. This issue seems to have surfaced around the same time we enrolled our company devices into Intune. I'm not blaming Intune, but it's quite the coincidence. Has anyone else experienced this?
1 Answer
Yeah, I've had this happen to me and some colleagues too! Mainly with New Outlook and Teams, which is super annoying, especially during calls. It usually happens once or twice a week for the last couple of months. I hadn’t had a chance to look into it yet. Also, it’s interesting you brought up Intune—I've been using it for a while, and it hasn't messed with us as far as I can tell. Have you tried reaching out to Microsoft about this?
I’m having the same issue with New Outlook—one of my users literally lost an email while typing because it crashed. It seems like it's mainly affecting our Windows 11 users, no problems reported from Windows 10.
I opened a ticket with them last week, so I'll let you know what they say!