My girlfriend has been experiencing this strange problem with her PC. Most of the time, everything runs smoothly when she's doing light tasks like browsing the internet or watching YouTube. However, when she dives into something more graphics-intensive, both monitors suddenly go black and lose signal, even though the tasks or games are still running in the background. This issue seems to happen unpredictably. For instance, she might play for a few hours without a hitch, but at other times, the monitors shut down after just a few minutes. We're guessing it could be GPU-related, especially because the shutdowns seem to happen quicker each time she tries to resume the task afterwards.
Here's everything we've tried so far:
- Multiple DDU runs (Display Driver Uninstaller)
- Checked the Windows management logs but found no crashes or major errors; the only indicator was improper shutdowns due to the loss of display
- Updated every possible driver, including the BIOS
- Reinstalled Windows completely
- Tested with the secondary GPU BIOS of her Vega 56
- Switched to a second GPU, an Nvidia GTX 970, but encountered the same issue
Given the specs: Ryzen 5600X, Gigabyte B550M DS3H motherboard, 32GB G.Skill RAM, there are no overclocking settings active except for the RAM which isn't even running on XMP. Also, her cooling setup is solid with a Noctua cooler and fresh thermal paste. I'm starting to wonder if it could be a faulty motherboard, PSU, or even the CPU. I would appreciate any thoughts on whether I've missed something obvious or if this could really only be resolved by replacing parts.
3 Answers
Have you noticed if the issue happens when you’re using the GTX 970 too? I used to have a Radeon RX Vega, and honestly, they can be pretty unreliable. They’re an older model now, and I’ve seen many issues with them. Just a thought, but it might not hurt to keep troubleshooting with the GTX 970, even if it seems like it’s also causing problems.
Yeah, can definitely feel your pain. If you're at a loss, it might be worth running some diagnostics on the power supply and motherboard. Old hardware can sometimes cause strange inconsistencies, especially under stress. Can't hurt to explore those avenues!
I hear you on the Vega issues. Honestly, those cards have a mixed reputation. If it’s happening with both GPUs, it’s probably not just a graphics card issue. You might want to look into your PSU or motherboard as possible culprits since they can also lead to these types of errors when under load.
Related Questions
Lenovo Thinkpad Stuck In Update Loop Install FilterDriverU2_Reload