I recently faced a serious issue with my AWS account. As a college student, I registered for it using my mom's PAN card since mine wasn't available at the time. After launching a small EC2 instance, I left for my hostel and returned a few days later to find out my Gmail, which is linked to my AWS account, was hacked. The hacker secured my Gmail account, and now I can't recover it because it's set up with two-factor authentication. When I attempt to log into AWS, I'm blocked by MFA that the hacker added. I created a support case with AWS on March 20th, but I haven't received any response. What steps should I take now to address this situation?
1 Answer
First off, definitely cancel your credit card linked to the AWS account to avoid any potential charges from the hacker. If you can't get back into your account quickly, you could end up with large bills from AWS. Once your card is safe, keep trying to reach out to AWS support and check their support forums for updates on response times. Don't lose hope—they might take some time, but they'll help once they catch up!
I second that! In the meantime, start documenting everything about the unauthorized access. It can help when you finally get in touch with support.