Has anyone experienced delays or difficulties when trying to get responses from AWS regarding quota increases? The new automatic ticket system seems great at first glance since you can just click a button for support, but it only works if AWS actually acknowledges and responds to those tickets. I'm feeling a bit frustrated because I've had my ticket (176548708700347) open for over a week without a single reply. This delay is affecting my customers, so any tips on how to get AWS's attention would be really helpful!
3 Answers
I'm in a tough spot too! I have a team of 20 devs held up due to my account being suspended, and I'm not getting responses either. Created a case 4 days ago, but still nothing back. This is costing me a lot! I really need assistance.
It usually helps to nudge your account representative to apply some pressure on their end. The limit increase process is often reported to be pretty clunky, and it's not uncommon for tickets to get lost or take way too long to get addressed. Automated ticketing sounds good, but it’s pretty much useless if the actual tickets just sit there without any human intervention.
Hey! I'm sorry to hear about your experience. If you want a quicker response on your support case, I recommend reaching out to your Account team through phone or chat. You can find the link for support here: http://go.aws/phone-support.
I already have a case opened from when I requested the quota increase. Are you advising that I should open another case just to ensure the first one gets looked at? I previously tried that, but the chat was cut off on AWS's end.