I recently purchased a brand new prebuilt PC from Cybertek, and I'm having trouble getting Windows 11 installed. Here are the specs: MSI MAG A520M Vector WiFi motherboard, Ryzen 7 processor, and a 500GB SSD (which reads about 476GB in the installer). On the first boot, I encountered a blue screen, and since then, the system has been having boot problems. I created a Windows 11 USB using the Media Creation Tool and tried a clean install. I deleted all existing partitions and selected the unallocated space for the installation. Although the installation process starts off fine, the PC restarts and either sends me back to the Windows installer or shows a "Start PXE over IPv4" message. The BIOS recognizes the SSD, UEFI mode is enabled, the SSD is set as the first boot device, and I've removed the USB drive post-installation. Even with secure boot on defaults, it occasionally tries to boot via PXE as if there's no OS installed. I'm trying to figure out if this might be a faulty SSD, a corrupted installation, a BIOS configuration issue, or a bootloader problem. Any help would be appreciated!
3 Answers
Returning the machine might be your best bet, especially since it’s under warranty. You shouldn't have to deal with issues on a brand new device you paid for. From what you've described, it sounds like you could be looking at a defective SSD too.
Could you share the currently installed BIOS/UEFI version? That info might help narrow down the issue.
To analyze those BSODs better, you should check for dump files in C:WindowsMinidump. If you can get into Windows or Safe Mode, look for these crash logs. If you find any, compress the folder and upload it somewhere we can access.
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