Hey everyone, I'm having a tough time getting my new PC to connect to the internet even though it's plugged into my router via Ethernet. I already have another PC that works perfectly with the same setup. When I first tried to connect this new PC, Windows 11 didn't recognize any network—just showing a globe with a cross icon indicating no internet access. I thought there might be an issue with the motherboard's Ethernet port, so I bought a PCIe Ethernet card and even did a clean install of Windows 10, but I'm still facing the same problem.
Here's where I'm at:
- I managed to establish a 'stable' connection by manually entering IP and DNS settings.
- I can successfully ping Google and DNS servers, but the PC still says 'no internet access.'
- Occasionally, I can access the internet for a brief moment and then it drops back out.
I've tried several troubleshooting steps including updating drivers, disabling the onboard LAN, resetting BIOS, contacting my ISP, trying different DNS servers, and even resetting the router without any luck.
Specs of the new PC:
- CPU: AMD Ryzen 5 3600
- Motherboard: ASUS B550M-K
- RAM: 16GB
- GPU: MSI RTX 3060 12GB
I feel like I must be overlooking something simple since the cable and router work fine with another PC. Any advice would be greatly appreciated!
1 Answer
It sounds like you've tried a lot already! One thing to check is the output from `ipconfig /all`. If you see an APIPA address (like 168.254.x.x), it means your PC isn't getting a proper IP address from the router. Also, check your router’s client connection table to see if your computer's MAC address is listed.
I did a clean install of Windows 10 and I can see my IP and MAC address, but I had to enter them manually because Windows didn't detect them automatically.