I'm hitting a wall while trying to create or edit DNS records in Route 53. Each time I attempt to make changes, I get hit with an "unknown error." I've tried searching online for solutions, but I haven't found anything that really helps. Specifically, I'm trying to add a subdomain to my MX record, but it's just not working. Any ideas?
4 Answers
Have you checked the CloudWatch console? Look for any deny actions associated with your user; it might give you clues about what's blocking your changes.
You're going to need to provide a bit more context to get accurate help. Here are a few questions:
1) Are you logged in as a user with AdministratorAccess or something similar? Permissions could be a factor here.
2) Are there any Service Control Policies (SCPs) that might be blocking this action?
3) Is the domain currently on serverHold or anything like that?
4) What exactly are you trying to add as a record? Just replace any sensitive info with "example" so we can help you better.
Have you checked your CloudTrail logs? They can show you what specific error is occurring during your attempts. Sometimes the logs provide insights that can help troubleshoot issues like this.
Do you have the necessary permissions for Route 53? If you do and the entry is valid, I suggest opening a support case with AWS directly. They can help troubleshoot the issue much quicker.
I'm not sure what to log. Can you give me some pointers on that?