I've recently built a new PC with an Asus Strix B650E-F motherboard, a 9800x3d CPU, an RTX 5070 ti GPU, and 32GB of 6000MHz RAM. Everything was running smoothly until I encountered a sudden Blue Screen of Death (BSOD) while browsing the web. I was using Firefox, and the website wouldn't load, so I switched to Edge, entered the link, and then—boom! Instant BSOD. I couldn't see the error before it restarted, but I have the dump file. I've checked the dump using BlueScreenView and found that it indicates a BAD_POOL_CALLER error (0x000000c2) related to ntoskrnl.exe and tpm.sys. I'm using Windows 25H2 (26200.7840). I'm happy to share the dump file if needed. Thanks for any assistance!
2 Answers
First off, it's good that you've got the dump file ready. That really helps with diagnosing the BSOD! If you can boot into Windows normally or through Safe Mode, check for any dump files saved in C:WindowsMinidump. If there are any, zip them up and upload them to a file-sharing site like catbox.moe or mediafire.com for easier access. Multiple dump files are ideal since they give us more data to work with. Also, consider adjusting your dump file settings to create 'Small Memory Dumps' if you don’t already have enough files. This will keep new dumps from overwriting old ones! Good luck, and we’re here to help with the analysis once we get those files!
Make sure you've got a backup of your important data before diving into BIOS settings, as changes there can sometimes lead to data loss. Once you've ensured backups are secure, go ahead and check those dump files as mentioned before. They can reveal a lot about what's causing the BSOD. If this keeps happening after troubleshooting, we might need to look into your hardware compatibility or drivers.
Awesome tips! I had a similar issue before, and getting the right dump files made all the difference. Just a heads up, if you run into trouble accessing Minidump, you might wanna try booting into Safe Mode to retrieve those files more easily.