I recently had my iPhone 13 Pro Max stolen, and now my Apple ID is locked. The thief attempted to unlock the phone, which led to Apple locking my account for security reasons. Unfortunately, this means I can't access iCloud or Find My. Here's what I know:
- I have the IMEI and my SIM card info, plus my bank account is linked to my Apple ID.
- My phone was supposed to be 'Findable After Power Off', but the thief probably removed the SIM card.
- Calling my number indicates the phone is off.
- When I try to log into iCloud or Find My, I get errors stating the account is either invalid or locked.
- Since the only trusted device is the stolen iPhone, I can't verify my login.
I've already tried several things like using different browsers, but no luck. What should I do next? Has anyone had a similar experience? Will Find My work again once I regain access to my Apple ID?
2 Answers
You should definitely try logging into iCloud using your browser, as that shouldn't need two-factor authentication. But if you're still getting locked out, it sounds like your Apple ID needs support from Apple directly. Check out their support page about stolen devices. Sometimes, getting in touch with customer support can help unlock your account faster.
Just be prepared with all your info like the IMEI and linked bank details.
It's unfortunate that you're dealing with this. Since your account is locked due to security, recovering it could take some time. Make sure to have all your information ready when you contact Apple. Once you unlock your account, Find My should start working again, but you'll want to check if any settings changed after the theft.
Exactly! I had to wait a bit too, but once I got my ID back, I could track my phone again. Just be persistent with Apple support!
I had a similar issue when my device was stolen, and contacting customer service helped me regain access. They asked for some verification, which took a bit, but it worked out. Good luck!