Hey everyone! I'm currently in a unique situation where I started my career on the help desk supporting about 300 remote offices, then transitioned to an IT technician role, and most recently moved into a sysadmin position. However, since my old role hasn't been filled yet, my workload still consists mostly of help desk tasks, leaving me in a kind of limbo. I'm feeling underprepared for my new responsibilities in sysadmin work, especially with enterprise applications, scripting, and server management. I want to make the most of my time now by learning and gathering resources to prepare myself. What methods or resources did you find valuable when you first started as a sysadmin?
1 Answer
I learned by breaking things and asking questions of people who knew more than I did. It's a great way to grasp complicated concepts! You can also glean a lot by reading ticket resolutions if they're documented properly. That way, you can see how others solve problems.
Totally agree! I love reading through tickets to see different solutions. It really helps in learning the ropes.