I took my Dell G15 5530 laptop to a technician to have the thermal paste replaced, but after the service, the laptop wouldn't start. The technician later found an unknown liquid spilled near the CPU. I need advice on what the potential outcomes might be and what steps I should take next. I'm worried because it was working perfectly before I brought it in, and now I'm facing an unexpected issue. Can anyone help?
2 Answers
If the tech hasn't done it already, they could try using contact cleaner, like isopropyl alcohol, to clean the contacts around the spill. However, keep in mind that liquid damage can be really serious. Given that your laptop worked fine when you brought it in, the technician might need to take responsibility for any issues that arose during the repair, especially if they deny anything went wrong.
This situation sounds really suspicious, especially since your laptop was fine before the visit. It’s unusual for liquid damage to only affect a tiny area like that, so I wouldn't be surprised if something went wrong during the repair. I recommend checking the shop's reviews online to see if others have had similar problems. You might want to look for any recent negative comments about their service.
Definitely do some digging on their reviews. It’s always good to see if there’s a pattern of issues with them.
That’s rough! If they’re demanding that much money to fix something that wasn't broken before, you might want to negotiate or even consider getting a second opinion from another repair shop.