I've been having a serious issue with my PC lately. When I turn it on, it prompts me for a recovery key. After I enter the key, it boots up, but I've noticed that my PIN has been changed and I'm unable to connect to my Wi-Fi. I've tried going into safe mode to reset my PC, but that hasn't worked either. Any advice on how to resolve this would be greatly appreciated!
3 Answers
First, disconnect your PC from the internet to prevent any further issues. Next, back up any important files to an external drive. Avoid moving over any software—just stick to files. After that, use a Windows installation USB to perform a fresh reinstall of Windows.
One of the most effective solutions here is to reinstall Windows using a USB stick. It’s a good way to ensure that your system is clean. Also, be sure to secure your accounts afterwards, just to be safe!
How exactly do I reinstall Windows when it seems like there's already a version installed, especially through safe mode?
Shutting down your PC is crucial right now. Use another device to change all your passwords and enable two-factor authentication on all your accounts. Once your accounts are secured, you should perform a secure erase of your PC. Use the Microsoft Media Creation Tool to create a bootable USB for a clean install on a trustworthy PC. The top priority is to stop using your hacked PC until your accounts are safe.
The problem is it won’t let me reset my PC at all; what should I do?
I’m not sure how to create that USB. What’s the process?