I opened a support case for a large charge that I can't explain three days ago, and it still hasn't been assigned to anyone. I tried contacting my previous Account Manager, but he informed me that he's no longer responsible for our account, and currently, there's nobody assigned to help us. I really need assistance with this situation!
3 Answers
The fastest way to get help would be to initiate a chat about your case. Have you tried that yet?
If you’ve already responded to the correspondence section of your case, they should eventually get back to you. Just hang tight!
I doubt they’ll be able to help you through chat since that’s usually reserved for basic support. But it might be worth a shot!
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