I'm preparing for an in-person help desk position and I feel like I might be missing something in my skill set. I've done a variety of things: I built my own directories on both Windows and Azure, created multiple virtual machines (VMs) including Windows Server, Linux, and Windows 10, and have almost a decade of experience in tech support. I've also built and troubleshot PC hardware. I worked at Gamestop for five years and I'm wondering if that experience is transferable, particularly in terms of technical support and hardware maintenance, considering my background in inventory management. Additionally, I'm certified in cybersecurity through the Google Cybersecurity Cert, and I'm currently in a Bootcamp working toward my A+ certification. Any advice on what I might need to shore up my skills?
4 Answers
I completely agree about Microsoft 365—it's used everywhere. There are plenty of tutorials online, including YouTube videos, that can help you get up to speed. Also, having experience with firewalls is key. If you can get your hands on an old ASA unit, it’s a cheap way to learn about networking basics. Powershell is really important, so try to get comfortable with it; it will be super beneficial in your daily tasks.
You might want to boost your networking knowledge; it's a skill that a lot of entry-level and even some mid-level techs often lack. I didn't really have the extensive certifications or experience you have when I got started about ten years ago, so you're definitely ahead. Consider setting up a homelab with a spare computer. It's a great way to learn about virtualization and test scripts or malware scenarios. Also, keep an eye on Microsoft 365 management as it's prevalent in most workplaces nowadays. Don't forget, if you use AI for troubleshooting, don’t just take its word for it—double-check everything!
I've been focusing more on my networking and cloud skills, especially since my homelab is where I set up my directory and managed my Azure account. Just trying to connect the dots on how everything translates!
You should get familiar with both Windows and Linux systems. Understanding command line operations and how 32-bit vs. 64-bit applications function differently could really set you apart in tech support roles.
It’s all about practice when it comes to showcasing what you've done. Try writing a step-by-step guide for working with Azure. Think about the common questions users might have and any challenges you faced while learning it yourself. You could even share it online to get feedback!
Thanks for the tips! I've seen so many mentions about Powershell, so that’s definitely going to be my next focus to automate tasks and improve my efficiency!