My iPhone 13 Pro Max was stolen today, and the thief tried to unlock it, prompting Apple to lock my Apple ID for security reasons. Consequently, I can't log into iCloud or access Find My, which is really frustrating. Here are the details:
- I have the IMEI and SIM card info.
- My bank account is linked to the Apple ID.
- The phone was set to be 'Findable After Power Off,' but the thief likely removed the SIM.
- Now, calling my number tells me the phone is off.
- When I try to log into iCloud or Find My, I get messages stating my Apple account is either not valid or has been locked for security.
Since all my trusted device options are unavailable, I can't verify my login. I've already attempted:
- Logging in from various browsers.
- Accessing iCloud via [iCloud.com/find](http://iCloud.com/find).
- Using my phone number.
- Trying trusted Wi-Fi connections.
- Going through account recovery, but it keeps looping.
What's my next step? Is this situation common when a stolen phone triggers a lock? Also, will Find My update when I eventually recover my Apple ID? Any advice from people who have faced this issue would be tremendously helpful!
1 Answer
When dealing with a stolen iPhone, the lock on your Apple ID can indeed be a hassle. Just to clarify, when you try to log into [iCloud.com/find](http://iCloud.com/find), make sure you're using a secure connection and that your browser is up to date, but if your ID is locked, accessing Find My won't work. Since you've already confirmed that your ID is locked for security reasons, your best option is to contact Apple Support directly. They can help you unlock your account and guide you on how to proceed with tracking your device if it’s still possible.
Also, regarding your concerns about Find My updating after recovering your ID—it generally should as long as the device is still connected to the network, but that would depend on the circumstances of the theft. Keep your IMEI handy as you may need it too.
Definitely reach out to Apple Support! They can verify your identity and help unlock your Apple ID. Just keep in mind that the process might take a bit of time, so hang in there. I went through something similar and it can feel long, but they’re usually pretty helpful.