I'm in a tough situation with my Azure service that's costing us $5k a month. The problem is, I only have billing access and I don't know how to resolve this. I've raised a ticket with Azure, but I've been told six times in two days that an engineer will call me, and nothing has happened yet. Our eCommerce platform is down, and I'm looking for advice on how to escalate this issue or find a way forward. Any tips?
4 Answers
I’m really sorry to hear that you're caught in this situation. Just keep pushing for answers and don't hesitate to ask for a supervisor when you finally get through to support. Sometimes that helps escalate things faster!
First, do you own the Azure resources or are you working with a Cloud Solutions Provider? If it's the latter, you might want to reach out directly to the provider if you can't contact your IT company. They sometimes handle issues for you, and it could help you bypass the waiting for Azure support.
We actually hired an IT company to manage everything, and now they’re unreachable. We pay directly through the Azure portal though.
I feel for you, that's a pretty rough situation! Have you tried using specific language to demand to speak to someone rather than waiting for the engineer callback? Sometimes being persistent really pays off. Plus, have you figured out what exactly is causing your site to be down?
I've tried a lot, even using some advice from ChatGPT to break the support loop but still no luck. They keep promising someone will call back. Our CEO had a conversation and they hung up on him! We can't access those remote machines either.
Make sure the Azure resources are under your tenant. Do you or anyone close to you know who the Global Admin is? They're crucial because they can reassign permissions or help troubleshoot the issue. If your team only has billing access, that complicates things.
We don't have access to the Global Admin anymore since our outsourced IT department is unavailable. I see their email linked to the omnia login instead of ours.
Thanks, I really appreciate that.