I'm currently facing a significant delay with a Quota Increase Request that has stretched to almost three weeks. In the past, these requests have always been handled within three days, so this is quite surprising. Although I've received apologies about the delay, it's still concerning. This is for a paid support account and I'm wondering if there's a standard Service Level Agreement (SLA) regarding response times for these requests.
3 Answers
I know how frustrating that can be! I've had issues with delays too. If you want, you could try reaching out with your case ID. That might speed things up.
It really depends on the specific quota type and how much you're spending. Most of our requests are addressed really quickly, sometimes even before changes are fully applied.
It seems like AWS support has really dropped the ball lately. Do you happen to have a Technical Account Manager (TAM)? That might help expedite things for you.
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