I recently got a new laptop that has Microsoft 365 installed, and I set it up with a new Outlook account. After changing my password to something easier to remember, I ended up getting logged out following an update. Now, when I try to log in, I don't remember the password, so I attempted the account recovery process on the same device where I created the account, but it won't recognize my details. My registered phone number is linked to the account, yet when I try to log in using the number, it tells me there's no account associated with it. Microsoft 365 isn't cheap, and I can't seem to access anything! I contacted support, and they just said to keep trying, which is incredibly frustrating. Can anyone help me figure this out?
4 Answers
Wow, sounds like you're really stuck! Microsoft accounts can be tricky sometimes. Have you double-checked your recovery info? You might want to try resetting through an alternative method, like using a different device or checking your registered email if you have access to it.
Honestly, some people just make logging in harder than it needs to be. Just take a second to think clearly, and try the options again. It may take a few attempts to get the right info submitted!
Have you considered if there was a typo in your phone number or email when you registered? Double-checking those details might help. And if all else fails, contacting support again might be worth a shot. It can be annoying, but stay persistent!
Take a deep breath and try to relax! I get that it’s super frustrating. Have you tried logging into office.com from a mobile device? Sometimes it works better. Once you’re in, you could reset your password there.
And just a heads-up, make sure to check your internet connection too; it can cause some hiccups when trying to log in!
I'm sorry, I'm just so frustrated. I've tried so many times that they locked me out. I know it's my fault, but why is retrieving an Outlook account so darn difficult? They asked for my previous password, name, DOB, and everything, and yet they say it’s not enough.