I'm in the UK and I get my broadband through EE. They recently replaced my router, but I'm still having major issues. My devices hardly connect to the WiFi — it's especially bad on the TV, which is connected via Ethernet. The signal is really weak and constantly drops, even when I'm in the same room as the router. EE claims they only handle the supply to the router and that I'm getting the speeds I'm paying for, so they say the problem isn't theirs. I'm really frustrated and not sure what to do next!
3 Answers
Have you tried installing a WiFi analyzer app on your smartphone? It can help you see which channels are congested. Then, you can manually set your router to use the channel with the least interference. Also, make sure your router is broadcasting on both 2.4GHz and 5GHz, since some older devices might only work on the 2.4GHz band.
You might want to try doing a factory reset on your router. Sometimes that can help with connectivity issues. If that doesn't work, then it could point to the need for getting a different router altogether.
They are right that the ISP isn't responsible for your home WiFi setup, especially if you have thick walls affecting your signal. However, since you're also having problems over Ethernet, this is more likely an issue with your ISP. If your TV is connected directly to the router and you're still having issues, I'd recommend reaching out to them again and stressing that the Ethernet connection isn't working either. They might have overlooked that detail before.
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