Why Are My Parents’ Emails Going to a Folder Instead of the Inbox?

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Asked By SunshineRider27 On

I'm having an issue where emails for my parents' MSN account are being redirected to a folder they might have accidentally created, rather than their inbox. If we delete this folder, will the emails then go straight to the inbox like they're supposed to? Would deleting the folder also remove any rules associated with it?

3 Answers

Answered By EmailNinja77 On

Just deleting the folder won't automatically fix the issue. You should look into the rules first. If the folder was made because of a rule, deleting it might remove the rule, and then the emails should redirect back to the inbox.

Answered By QuestionAsker22 On

Where can we find these settings to check the rules on MSN? That might help us figure this out.

Answered By TechGuru89 On

It seems like there might be a rule set up that's directing emails to that folder. You'll need to check their account settings to see if that's the case and disable the rule, if necessary.

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