I'm working at a company that has four office locations, and we're experiencing connectivity issues with certain cloud applications. Specifically, it's affecting ScreenConnect, which is our helpdesk software, and Microsoft PowerApps. From our main office, everything works fine, but at the other locations, users can't connect. When they attempt to access PowerApps, they encounter error messages, and our IT team can't access devices via ScreenConnect. As I'm not a network admin, I'm unsure how to troubleshoot this issue, but it seems like the networks at the secondary locations are blocking access. We have Ubiquiti hardware and manage our network through the Unifi cloud console. Any advice on how to resolve this?
3 Answers
Honestly, considering the size of your IT team, it might be worth it to bring in an outside network consultant. They can inspect the firewalls and any configurations between your office locations. You would need to provide detailed information about your current setup to get useful advice.
It looks like your IT department might be overwhelmed right now. If they aren't able to diagnose the problem, maybe you should have them escalate it or ask for help from a freelance expert. Sometimes, getting another set of eyes on the problem can make all the difference!
First off, I recommend checking if your firewall settings at the secondary locations are blocking these applications. You might need to look over the logs to see if anything specific is being denied. If you're not comfortable with this aspect, it may be time to hire a network admin who can take a closer look.
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