I'm having trouble logging into my student email on Office 365 because Microsoft is asking me to verify my identity by sending a message or calling my old phone number. Unfortunately, I don't have access to that old number. The issue is that I can't update my phone number without logging in first. Does anyone know how I can resolve this? I really need access to my email to finish my assignment in just 5 hours!
2 Answers
You might be able to recover your account through Microsoft's recovery link, but just a heads up, it could take 24 to 48 hours to hear back. Try visiting account.live.com/acsr and following the steps they provide.
That recovery link might not work for everyone. If you're getting a message saying your account doesn't exist, it might be worth contacting your school's IT department directly for help—they may have a way to verify your identity and get you back in.
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