I'm frustrated because whenever I try to open a PDF email attachment on my Lenovo Thinkpad using Google Chrome, it only shows up for a second before redirecting me to the login page for Temple University. I haven't had access to that email for five years! I've attempted several solutions like changing settings to auto-download PDFs, clearing my cache, and even trying incognito mode, but nothing has worked. I really need to figure out how to get PDFs to open for preview directly in the browser or to download instead. Any ideas would be greatly appreciated!
3 Answers
You might want to check or change the default application that's set to open PDFs on your computer. Sometimes, if an old program is linked to a specific login, you'll run into issues like this. Go into your settings and make sure it's set to a browser or a different PDF viewer instead of anything associated with your college.
If your issue is related to a former school, you might need to contact them to have them remove any device management settings that are still active. It could be interfering with your PDFs.
It sounds like Adobe Acrobat might have been your default PDF reader, and it could still be linked to your old college account. Go into Windows Settings, then Default Apps, and change the default for PDFs to Google Chrome or another reader. If you see an Adobe program that looks outdated, consider uninstalling it but keep Adobe Reader if that's an option. You’ll often find browsers like Chrome work better for opening PDFs directly.

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