Hey everyone! I'm looking for some clarification about why my AWS account was closed recently. I had an account tied to an old email that I can no longer access since I closed that email, but I didn't cancel the account. I reached out to AWS support from my new account to figure out what to do about the old account. They told me that they couldn't close the old account and suggested that I contact my bank to prevent any more charges. I followed their advice, but instead of resolving things, my new AWS account got closed without any warning.
I'm hoping to get answers on a few things:
1) Why exactly was my account closed?
2) Is this decision connected to the guidance I received from AWS support?
3) Am I being penalized for acting on their instructions, resulting in the loss of important data?
If my closure is because I followed AWS support's advice, that raises serious concerns for me. I'd also like to know if there's any way to get my account back and what steps I should take next.
1 Answer
It sounds like you've been through a tough spot with AWS. I had a similar experience with a client where their account got blocked after following support instructions. They were transitioning the super admin, and the whole process was a nightmare. Ultimately, they decided to switch to another provider because it was just too chaotic. I'd definitely suggest escalating your issue—this seems like a typical case of miscommunication within their support teams.
How did your client find the transition to the new provider? Was it easier?