I have an iPhone 15 Pro with a tiny hairline crack in the glass that doesn't impact the screen at all, and it's only visible if you know where to look. I'm still covered by AppleCare, but when I asked my nearby repair shop (since we don't have an official Apple Store here) for a quote, they said they would need several hours to run diagnostics. I'm curious about why it takes so long for a screen issue that seems minor. Can anyone help me understand this process?
2 Answers
If the shop is Apple authorized, they might need to run diagnostics to check your coverage, especially since Apple won't cover devices with third-party parts. However, it shouldn't take several hours. It's typical to wipe the phone before handing it over, just to be safe.
From my experience, it shouldn't take that long to run diagnostics. They typically just need to put it in diagnostic mode for a minute, run a quick test, then do some paperwork. If everything goes smoothly, I usually tell customers the repair can be done within 90 minutes, especially if they have an appointment.
Related Questions
Lenovo Thinkpad Stuck In Update Loop Install FilterDriverU2_Reload