I recently got an iPhone 17 Pro and set up Face ID while I had my beard. However, when I tried to use it the next day without my beard, it refused to recognize me. I'm stuck because there's no option to remove Face ID. Can anyone help me out with this? Also, I apologize for my English, as it's not my first language.
3 Answers
Sounds like a classic baby face moment! Just kidding! Seriously though, hope you get it sorted out!
If Face ID still doesn't work after trying to reset it, and you're dealing with the Stolen Device Protection issue, your best bet is to back up your phone. Then, erase it using either Apple Devices on a Windows computer or the macOS Finder. Once that's done, you can restore your phone from the backup.
You can try going to Settings > Face ID & Passcode. From there, you should have the option to set up an alternate appearance or reset Face ID. Just keep in mind, if you have 'Stolen Device Protection' turned on, you'll need to turn that off first to reset Face ID.
When I try to reset Face ID or set up an alternate appearance, it still asks for my Face ID! What can I do?