I'm really frustrated with the marketplace support team. Does anyone have any idea why their responses are so slow? I've noticed that for some issues they respond right away, but when it comes to critical problems like verifying my identity—which could lead to my account being suspended—there's been complete radio silence. It's really annoying since it's days before my deadline. Is there any way to get a support engineer to speed things up?
2 Answers
Sorry to hear about your troubles! If you want to speed things up, try reaching out with a case ID via chat. It could help them prioritize your issue.
Have you checked what level of support you're on? Sometimes the response time depends on the plan you’re paying for.
I’m on the free plan too, and I've experienced similar issues. They responded quickly about a limit increase, but with identity verification, it’s been three days of silence!
Exactly! It sounds like you might be on a free plan. That often doesn’t guarantee fast responses.