I'm in a tough situation right now because my AWS account has been suspended for more than 24 hours. All my services, especially S3, are completely down, and I'm really feeling the impact. Unfortunately, I only have Basic Support, which means I can't access live chat or phone support. I've already opened a support case under 'Account & Billing', but there's been no response yet. I'm at a loss since I can't escalate it myself, and I have no idea how long this review process normally takes. I've submitted multiple case IDs: 176224712600189, 176224742400645, 176231167800579, and 176231186400846, and I'm just hoping for some advice or assistance.
2 Answers
Sorry to hear you're having so much trouble! If you can message me your case ID, I’ll check on it for you. Sometimes the response times vary, but I can see what can be done. Hang in there!
It’s strange that your account was suspended like that. I’ve been on AWS for ages and never ran into issues. Do you have any idea why this happened? Maybe your API keys were compromised or something? That could trigger a suspension. It’s definitely stressful, especially when it affects your business operations. 48 hours is a long wait without answers!
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