My friend has an Asus Zephyrys G14 GA403UV with an AMD Ryzen 9 processor, 16 GB RAM, an NVidia RTX 4060 GPU, and a 1TB SSD. After a recent update, she encountered a blue screen asking for her BitLocker recovery key. Unfortunately, her keyboard was unresponsive, and even connecting a USB keyboard didn't help, so she took it to a repair shop. They managed to input the key by connecting the SSD to another computer, but after reinstalling Windows, it went into repair mode and formatted the SSD, losing her personal files.
Now, after reinstalling Windows 11, the laptop is extremely slow and overheats quickly when plugged in. Battery life has dropped from about 5 hours to under 2, and the CPU temperature is around 60°C when running on battery. We've tried installing all the necessary drivers, checking task manager for CPU usage (which seems normal), and verifying the hardware info. The SSD shows plenty of space available, and battery performance settings are set to balanced.
We're considering completely formatting the SSD and reinstalling Windows to see if that resolves the performance issues or if the repair shop installed Windows incorrectly. We also think it might be a hardware issue since the laptop overheats when plugged in. Does this plan make sense, or is there anything else we should try?
4 Answers
You might want to start by checking the health of the SSD since the issues began after the repair shop's work. Since BitLocker locked up your drive, that could be a sign of underlying problems with the SSD. You could try using software like CrystalDisk to monitor its health. If it's in good shape, consider switching the power settings to 'Full Performance' to ensure it’s not throttling your CPU. A clean Windows install usually goes well, but if the drive has defects, it’ll still be problematic. Keep an eye on the temperatures too, as overheating could indicate a cooling issue or hardware failure.
Totally agree with checking the SSD health! When a laptop begins to misbehave after a clean install, it's often a sign the hardware might be at fault. After confirming the SSD is functioning well, it wouldn't hurt to revisit your BIOS settings to see if anything unusual stands out. If hardware seems fine, I'd advise completely wiping the SSD and reinstalling Windows as a last resort. Look for any lingering partitions that might interfere during installation too.
Sounds like a frustrating experience! One thing to consider is ensuring the cooling system is clean and functioning properly. If the laptop becomes too hot, it could be throttling performance to prevent damage. Opening it up and checking for dust buildup or fan issues could help. If it was working fine before the service, there could be a chance something was reconnected improperly during the repair. The overheating problem especially points toward a potential hardware misinstallation or malfunction.
Just a heads-up, be very cautious if you decide to reformat. Always back up any remaining important data before proceeding! Since you've checked most key elements, you're on the right track. If the SSD checks out but the laptop still misbehaves, you should definitely inspect the cooling system and see if it’s efficiently doing its job.
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