Hey folks, I'm dealing with a bizarre issue in OneDrive that I hope someone can help me with. I recently canceled my Microsoft 365 subscription after backing up all my stuff to another cloud service and deleted everything from OneDrive, including the Recycle Bin and Personal Vault. Now, while I'm on the free 5GB plan, OneDrive still reports that I'm using 160.9 GB (3218%), even though my 'My Files' is totally empty. I've already emptied the Recycle Bin, checked the Personal Vault, attempted to restore my OneDrive, and waited for over 24 hours for the storage to update. Under 'Manage Storage', it shows all the usage is from OneDrive, not from Outlook or any other services. Does anyone know how I can completely reset OneDrive's storage stats after canceling Microsoft 365? I'm still using the same email, but I can't upload or receive any files because it says I'm over the limit. Thanks in advance!
3 Answers
Are you using an Outlook.com email? Just a heads-up, those accounts can sometimes count against your total storage too!
Did you try checking OneDrive directly in your browser? Go to onedrive.microsoft.com to see what's stored there.
I checked on onedrive.microsoft.com; it shows no files or anything in the Recycle Bin or Personal Vault, but the storage bar still says 160GB used.
Could you have any other devices logged into your Microsoft account? Sometimes files can be synced from other devices that you might have forgotten about!
I looked at all my devices—PC, phone, tablet—and none have OneDrive files synced anymore. The account is still showing 160GB used.
Yeah, I checked Outlook.com, and it only has about 0.45 GB of data, so that shouldn't be the issue.