Why was my Apple Care denied for my vintage MacBook?
Asked by
TechSavvy42
I've been paying for Apple Care on my 2018 MacBook for a while now, but when I took it to the Genius Bar to get the battery replaced due to underperformance, I was told that my MacBook is considered vintage and that parts are no longer available. Despite having Apple Care+, they said I couldn't get a battery replacement and suggested I only have trade-in value instead. They even recommended that I cancel my Apple Care. I wasn't informed that my device was no longer in production, despite regular payments each year. Is there anything I can do about this? I'm planning to call support for more answers. Thanks for any advice!
Answers
You're right to call Apple Support; that's where you'll have a chance to get this sorted out. They'll often replace devices that can't be repaired, especially if you explain the situation clearly. Just remember to remain respectful; it really does make a difference!
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When you call Apple support, mention that the screen is also broken so they’ll understand the necessity for a replacement. They should provide a CRU for free; just keep it factual when you explain your situation!
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Make sure you ask to talk to a manager or escalate the issue if you’re not getting anywhere. Most times, they can offer you a replacement with an equivalent device if they can't repair yours. And stay polite; it’s essential for getting decent support, even if you feel frustrated!
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Definitely give support a call and ask to speak with a senior advisor if the first person is unhelpful. Explain that your device is vintage and that you have an active Apple Care agreement. They might need to check with the agreement admin for steps, or they could provide options like replacing it with a currently available model or even refunding your Apple Care if they can't help. Just remember to be polite but firm during the conversation!
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I had a similar situation with my iPad Pro. I was paying for Apple Care, then after a screen replacement, it went vintage within two weeks and the store wouldn’t help. But after talking to a supervisor on the phone, they ended up replacing my iPad Pro with a new one, completely free of charge! It took some back and forth, but being clear, factual, and polite really made a difference. Definitely speak to a supervisor when you call!
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How much have you been shelling out for Apple Care each year? It might help to know if you're getting good value for what you pay!
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