I'm really confused and stressed out because my Mailgun account just got permanently disabled after I sent only 164 emails this month. That's well within the 3,000 emails allowed on the free tier! These emails were completely legitimate, not spam or bulk marketing. I submitted a support ticket, but I'm really curious why this even happened in the first place. Should I wait for their response or start looking for a new email provider? Has anyone else been through this? I'd really appreciate any advice or similar experiences!
5 Answers
You might want to consider Amazon SES for sending transactional emails; it's usually cheaper, but the setup can be a bit tricky at first.
That happens more than you think with major platforms. The email content matters a lot. If you were sending transactional emails like password resets and order confirmations to test accounts, it might not seem spammy to you but could trigger protection systems.
Exactly! I just sent those test emails to my own test accounts. I thought it was fine.
Honestly, if they're not providing clear reasons, it might be best to look into alternatives. Services like Postmark have dedicated environments for testing, which won't affect your quota. Avoiding these issues in the future could save you a lot of trouble!
I appreciate the suggestion! I'll definitely check out Postmark.
It's tough to say without knowing what you were sending. Were they all opt-in emails? Sometimes, testing can trigger spam filters if you're sending too many emails to your own addresses. Maybe mention that to support when they get back to you!
Yeah, I was testing parts of my website and just sent them to my personal email. I thought it was okay since they were related to legit activities.
Mail services take opt-in and spam protection seriously. If you sent 160+ test emails, they might have flagged it as spammy behavior. Just be cautious and consider using a different service for testing, like Mailpit, which allows you to preview without sending.
Thanks! I’ve heard good things about SES but was also worried about the learning curve.